Account Freezes Spark OKX CEO’s Public Apology

Star Xu addresses account freezes caused by OKX system flaws. Users faced delays from false-positive compliance flags. OKX upgrades tech to reduce erroneous account freezes. On July 5, 2025, the CEO of OKX, Star Xu, publicly apologized to users whose accounts were subjected to freeze due to inaccuracies in the compliance system of the cryptocurrency exchange. False positives created the problem because the actual user activity was misidentified as suspicious, which locked out some users to their money. This led to overall indignation because one of the users could not withdraw 11,000 USDT since June 21, yet he managed to...